we care about your privacy

The Data We Collect:

Orbis Foods collects the personal and corporate data of all new customers in accordance with the Federal Decree Law No. 45 of 2021 regarding the Protection of Personal Data and the UAE Personal Data Protection Law of the United Arab Emirates. This data is collected either through our website (www.orbis.coffee) for independent customers when placing an order, or through our HR department for corporate customers.

The data collected may include:

Your name
Your email address
Your phone number
Your home or business address
Your job title
Your company name

Your financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) when you order any item through our website.

How We Use Your Data:

Having accurate information about you permits us to provide you with a smooth, efficient, and customised experience. Specifically, we may use information collected about you via this website or via our HR department to:

Fulfill and manage purchases, orders, payments and refunds.
Deliver targeted advertising, newsletters and other information regarding promotions to you.
Assist law enforcement and respond to subpoena.
Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

Third Party Service Providers:

Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may share your information with third parties that perform services for us or on our behalf, such as payment processing and email delivery services.

In such a case, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Your Information By Law or to Protect Rights:

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Security of Personal Information:

Personal information is stored in a manner that reasonably protects it from misuse and loss from unauthorised access, modification or disclosure.

When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information. However, most of the personal information is or will be stored in client files which will be kept by us for a minimum of 5 years.

Data Access & Opt-Out:

You may access the personal information we hold about you and to update and/or correct it. If you wish to access your personal information, please email us at: privacy@orbisfoods.com.

Orbis Foods will not charge any fee for your access request.

In order to protect your personal information we may require identification from you before releasing the requested information.

You may also unsubscribe from our mailing/marketing lists at any time by selecting “unsubscribe” at the bottom of our emails to you, or by emailing your request to: privacy@orbisfoods.com.

Policy Updates:

This policy may change from time to time and is available on our website.

If you have any queries or complaints about our privacy policy please contact us at: privacy@orbisfoods.com.

Updated: December 2022 V2.3

DATA ACCESS REQUEST